Overview

Welcome to Our Telekom’s official website. This site is designed to provide information about our products, services, and offers, facilitate customer support, and enable the purchase and management of our services. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Our Telekom's relationship with you in relation to this website.

User Responsibilities

As a user of this website, you agree to:

  • Use this site only for lawful purposes in a manner that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the website.
  • Not to upload, post, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable.
  • Not to transmit any material that contains viruses or any other disabling mechanisms that may interfere with the operation of the website, or that surreptitiously intercepts or expropriates any system, data or personal information.

Copy Right and Trade Marks

The content, layout, design, data, databases and graphics on this website are protected by Solomon Islands and international copyright laws. The trademarks, logos, and service marks displayed on the site are the registered and unregistered marks of Our Telekom, its licensors or content providers, in the Solomon Islands and other countries. You are not permitted to use these Marks without the prior written consent of Our Telekom or such third party which may own the Marks.

Third Party Sites

Our website includes links to external third-party websites. Our Telekom is not responsible for the content or condition of these sites. These links are provided for your convenience and do not imply Our Telekom’s endorsement of the sites or their products and services. Use of these third-party sites and their offerings is at your own risk. Our Telekom does not guarantee that the content or services from these sites are appropriate or available for use in all locations. Your use of third-party sites is subject to local and applicable laws, and Our Telekom is not liable for your compliance with such laws.

Applicable Law

This website (excluding any linked third-party sites) is controlled by Our Telekom. By accessing this website, you agree that any disputes related to this website or its content are to be resolved by the courts in the Solomon Islands, in accordance with the laws in force there. This requirement excludes any conflict of law principles that might dictate otherwise. While this website can be accessed both within the Solomon Islands and internationally, Our Telekom does not claim that the content complies with the laws, including intellectual property laws, of any country outside the Solomon Islands. If you access this website from outside the Solomon Islands, you do so at your own risk and are responsible for compliance with local laws in your location.

Top Up Terms and Conditions

The following terms and conditions govern your purchase of Top Ups from the Our Telekom Online Top Up shop. By using this service, whether browsing or making purchases, you agree to these terms as well as the overall website terms and conditions, and any additional terms presented during the purchasing process.

Our Telekom provides the Web Top Up Service, allowing you to recharge your own or your nominated friends’ and family members' prepaid Our Telekom mobile accounts from anywhere in the world using credit cards.

Application of Terms and Conditions

In these terms and conditions, when we say "we," "our," or "us," we are referring to Our Telekom. Similarly, "you" refers to you, our customer, and "your" has a corresponding meaning.

Privacy Policy

Our Telekom is committed to protecting your privacy. Detailed information on how we handle your personal data can be found in our Privacy Policy, which is accessible from the footer of each page of our website.

Account Termination

Our Telekom reserves the right to terminate your access to the website without advance notice if we believe that your actions may cause legal liability for you, Our Telekom, or all or some of our other users, or if we believe you have:

  • Violated our terms and conditions
  • Engaged in any fraudulent activity or other activity that affects the provision of our services.

Limitation of Liability

Our Telekom shall not be liable for any damages or injury resulting from your access to, or inability to access, this website, or from your reliance on any information provided herein. We do not guarantee that the functions contained in the site will be uninterrupted or error-free, that this site or its server will be free of viruses or other harmful components.

Dispute Resolution

Any disputes related to these terms or your use of the website will be handled through negotiation between you and Our Telekom. If disputes cannot be resolved through negotiation, they will be resolved in the courts located in the Solomon Islands.

Purchasing from the Our Telekom Online Top Up Shop and e-Shop

  1. Accepted Payment Methods: Our Telekom's Web Top Up system currently accepts MasterCard and Visa credit and debit cards. If we start accepting other types of credit cards, we'll update this information on the Web Top Up section of our website.
  2. Transaction Limit: To prevent fraud and abuse, there's a maximum limit of USB$1,000.00 per day per user for the Online Top Up system. If this limit is reached, you will be immediately notified online, and Our Telekom administrators will be alerted. 
  1. Transaction Confirmation: After your transaction is successfully processed, you'll receive an email confirmation at the registered email address. This email will include a transaction reference number that you can use to track the status of your transaction with our Customer Service Center. 
  1. Processing Time: Once approved, the recipient’s mobile number will be automatically topped up. This process can take anywhere from 10 minutes to 24 hours. 
  1. Security Measures: Our Telekom has implemented stringent security measures to minimize online credit card fraud. Our payment gateway is powered by ANZ eGate, and is Compliant with the Payment Card Industry Security Standard (PCI DSS). Should we suspect any fraudulent activity, we reserve the right to freeze transactions until we verify their authenticity with the issuing bank.
  2. No Unsolicited Requests: We will never ask you to update or edit your credit card information through unsolicited emails or messages. If you receive such a request, please contact us before providing any details, as it may be an attempt to collect your personal information fraudulently. 
  1. Irreversible Transactions: If you accidentally or intentionally recharge the wrong mobile number, we cannot reverse the transaction. Please double-check the number before confirming the transaction.
  2. Fraudulent Transactions: If a transaction is suspected to be fraudulent, Our Telekom will investigate and may debit your account depending on the nature of the transaction.
  3. Right to Refuse Service: Our Telekom reserves the right to refuse any credit card top-ups at our discretion.
  4. Price Changes: Prices listed on the website are subject to change without notice.
  5. eShop Purchases: Devices purchased from the eShop will be available for pickup at selected locations within 24-48 working hours after payment confirmation. Pickup is available only at Our Telekom outlets.
  6. Payment Terms: All payments must be made in full. If any taxes or charges are imposed by government entities on your transactions, you agree to pay these additional costs as invoiced by Our Telekom.
  7. Returns and Refunds: If you need to return a product, you must bring it to the nearest Our Telekom retail outlet within 14 business days of receipt. Returns are subject to our standard retail return policy. Products will only be replaced if they have a manufacturer's fault. All items remain your responsibility until they are received by Our Telekom. For concerns about online recharges, contact our customer support center on 333 or visit Our Telekom foneshops to raise your concern. Refunds are evaluated on a case-by-case basis and are processed under a separate Refund Policy.

Complaints and Queries

Should you encounter any concerns or issues with your transactions or services at Our Telekom, we encourage you to bring these matters to our attention. Please contact Our Telekom Customer Care team on 21576, where we are committed to resolving your complaints or queries as amicably and efficiently as possible.

Changes to Terms

Our Telekom reserves the right to make changes to these terms and conditions at any time. Changes will be posted on the website and will be effective from the time of posting. We encourage you to review the terms and conditions periodically for any updates or changes.

Date Reviewed: August 2024