M-SELEN customers can access a wide range of services, 24hrs a day, and 365 days a year. These services save time and money and are delivered in real time. An M-SELEN customer can undertake all the following transactions:

• Cash In: Cash deposit through Agent points [available]
• Cash Out: Cash withdrawal through Agent points [available]
• Send Money: Fund transfer to anyone [available]
• Mobile Top-Up: Top Up own or other Our Telekom mobile number [available]
• Pay bills (e.g., electricity, water, TV, telephone, and so on) [coming soon]
• Pay for goods with merchants and other providers [coming soon]
• Withdraw money at an ATM [coming soon]
• Receive money to M-SELEN wallet from abroad [coming soon]
• Receive or pay salaries safely [coming soon]
• Pull money from Bank account to M-SELEN wallet [coming soon]
• Push money to Bank account from M-SELEN wallet [coming soon]
• Savings [coming soon]
• Loans [coming soon]
• Balance Check: Account balance check [available]
• Mini Statement: Account statement check [available]
• Change PIN [available]

Tariffs vary depending on services but it’s always a pay-as you go model, ensuring that customers are only charged for the actions that they complete. There is no additional charge for any of the SMSs automatically sent or received to facilitate M-SELEN services.

Please call 333 or send an email to [email protected] or visit nearest Our Telekom Phone Shop to submit a complaint.

Service charges will be deducted from your M-SELEN wallet balance. Therefore, you do not have to pay in cash to the M-Selen Agent.

No, it’s a toll-free number.

No.

Please never share your M-SELEN wallet PIN or Mobile App One Time Password (OTP) code with anyone.

Your M-Selen wallet is still safe because it’s protected with your 4-digit secret PIN. Please contact us for any urgent support through:

Call to 333
Email: [email protected]
Visit: Nearest Our Telekom Phone Shops

You can register a new one against your new number.

You can use M-SELEN with any handset.

Please check your M-Selen wallet balance or contact us through:

Call to 333
Email: [email protected]
Visit: Nearest Our Telekom Phone Shops

Please call 333 or send email to [email protected] or visit nearest Our Telekom Phone Shops to get the required information.

If you enter the wrong PIN 3 consecutive times, your M-SELEN wallet will be temporarily blocked. Now, you can call 333 or send email to [email protected] or visit nearest Our Telekom Phone Shops to unblock your M-SELEN wallet.

Before making any transactions from your M-SELEN wallet, please ensure that the recipient’s wallet/mobile number and the amount of money are correct.

In the event of any incorrect transactions through M-SELEN, all responsibilities lie with the customer/sender because the customer himself inputs the recipient’s wallet/mobile number and the amount of money and confirms the transaction by providing the PIN. Before providing such PIN, the customer can see the information (the recipient’s mobile number and transaction amount) input by him/her on his/her mobile’s screen so that he/she can verify the information and in case of any incorrect input he/she can cancel the instructions of transaction. Therefore, in the event of money being sent by the customer to an unintended wallet or number, M-SELEN has no authority to reimburse the customer without any direction of the court, or the consent of the recipient.

Usually, it takes less than a minute.

M-SELEN means “m-money” in pidgin. It’s a Mobile Money service from Our Telekom.

For self M-SELEN wallet PIN Reset by dial *123# or go to the ‘forgot password’ option in the M-SELEN mobile application and follow the instruction.

Alternatively, you can call 333 or send email to [email protected] or visit nearest Our Telekom Phone Shops.

No, they are different.

M-SELEN agents will support you to register and open M-Selen wallet. They will also support you to do the cash deposit to your M-SELEN wallet and cash withdrawal from your M-SELEN wallet.

M-SELEN agents pre-buy mobile money from Our Telekom so that they can sell it to customers in exchange for cash (so the customer can “cash-in or cash deposit”); they also do the reverse, selling cash in exchange for mobile money (so the customer can “cash out or cash withdrawal”). The cash and M-SELEN balances that agents manage, and store are always their own.

M-SELEN agents are recruited by Our Telekom after a thorough selection and due diligence process according to the guidelines from Central Bank of Solomon Islands. The M-SELEN agents are regularly monitored and re-trained, and Our Telekom representatives visit them frequently. To see the M-SELEN Agent list and location, click here.

Customers need to visit an M-SELEN agent or Our Telekom Phone Shops. After providing a valid ID as mentioned above and completing any other registration requirements, customer creates a 4-digit PIN for his/her M-SELEN wallet that must be always kept safe and must not be shared with anyone.

No, M-SELEN is specifically designed to benefit customers who have no access to banks - either because they do not have a bank account or because they live too far away from a bank branch. Each transaction is made with a mobile handset, enabling customers to avail M-SELEN services from any location.

No, you can use your existing Our Telekom SIM Card to open an M-SELEN wallet.

Yes, you need a mobile phone to register and avail the M-SELEN services.

To any designated M-SELEN Agent and Our Telekom Phone Shops.

No, opening a wallet is completely FREE.

• Age 18 years or above
• The minimum age eligible for M-SELEN is 15 years old. Individuals who are 15yo or below 18 must have written consent from their Parent(s) or Guardian(s). For more information visit any M-SELEN Agent or Our Telekom Foneshops or call our Call Centre on 333.
• A valid ID which a person may present to the Agent.
  • any one of the following:
    • voter ID issued not more than 5 years;
    • a current student ID with a photographic image that is issued by a tertiary education institution established in the Solomon Islands;
    • a current driver's license issued under the Road Transport Act;
    • a Solomon Islands National Provident Fund ID card;

    • a passport that has not expired;

    • a current original passport or ID photograph that: has on the back of it a certificate as being true proof of identity that is signed and dated by a Commissioner for Oaths; and is accompanied by a statutory declaration by the same Commissioner for Oaths certifying that the person is the person in the photograph and that the Commissioner for Oaths completed the certificate of proof of identity on the back of the photograph;

  • any two of the following:

  • a letter from the person's employer that is signed and dated by the employer not more than 6 months before the letter is presented to the Agent;

  • a letter from the principal of the secondary school attended by the person that is signed and dated by the principal not more than 6 months before the letter is presented to the Agent;

  • a current student ID with a photographic image that is issued by a secondary school established in Solomon Islands;

  • a letter from a provincial government officer, who holds a position that is level 6 or above, that is signed and dated by the officer not more than 6 months before the letter is presented to the Agent;

  • A letter from the constituency project officer, or constituency development officer, that is signed and dated by the officer not more than 6 months before the letter is presented to the service provider or Agent;

  • a copy of the particulars of the person's birth recorded in the register of births and deaths kept under the Births and Deaths (Registration) Act (Cap. 168) that is certified by the Registrar as being true proof of the particulars;

  • the person's baptism certificate;

  • a letter from a minister of religion registered under section 2 of the Births, Marriages and Deaths Registration Act (Cap. 169) that is signed and dated by the Minister not more than 6 months before the letter is presented the Agent;

  • a letter from a member or the clerk of the local court the jurisdiction of which includes the locality where the person resides that is signed and dated by the member or clerk not more than 6 months before the letter is presented to the Agent.

M-SELEN offers a safe, fast, and low-cost way to pay, receive, transfer and store money. M-SELEN, works in real time and digitally, making it faster and cheaper than traditional informal money transfer services (e.g., sending money on a bus) and safer since every transaction is protected and signed with a PIN.

Mobile Money is a digital representation of cash which Our Telekom stores safely in a ring-fenced bank account (a “trust” account). The Mobile Money account of each customer is linked to their mobile phone number. The central platform securely keeps track of the value in case a phone or SIM card is lost.M-SELEN is a Mobile Money service powered by Our Telekom.